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Deliveries & Returns

About Your Delivery

  • Orders received before 1pm AEST are shipped same day.
  • ⁺Doppler orders include FREE Express Post Shipping for next business day delivery* in Australia for addresses within the Express Post Network and 2-4 business days in NZ.
  • FREE Email Tracking Advice will update you about the progress of your delivery.
  • Parcel is plain packaged (without the Hear My Baby name or logo showing) to protect your privacy and can be shipped to your home or workplace.
  • You do not need to be present at the time of delivery. Australia Post will leave a calling card for pick up at your local post office if they cannot safely leave the parcel at your door or in your mailbox.
  • All other orders include free standard shipping in Australia.
* You can visit the Australia Post website to check if your address is covered by the Express Post Network. For addresses outside of the network, Express Post is still the fasted shipping method, however delivery time frames may vary.

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Returning Your Hire Device

When its time to return your hire device, simply follow these three easy steps:

  • Place the device including the batteries back in the original packaging. Any remaining ultrasound gel is yours to keep.
  • Place the package inside the prepaid return satchel that was included with your delivery.
  • Lodge the satchel over the counter with staff at your local Australia Post office.**
    NO payment will be required.
 ** Please be aware that billing ceases once Australia Post notify us of your return. Failure to lodge with staff over the counter can result in delays and additional hire charges may apply until your device is received and returned to stock.

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